The project uses facial recognition to facilitate the journey of passengers in airports and it’s already operating in Beijing (China).
Our client is a world leader in communication and IT solutions for the airline industry, it provides full-stack solutions including critical operations platforms to UX / UI solutions for passengers.
It operates directly or indirectly on 95% of international flights in the world and serves over 2800 customers among governments, airports, and airlines in 197 countries.
Engagement Situation & Challenges
The journey of passengers inside airports, from check-in to boarding the aircraft, is a constant target for complaints about delays, queues, and bureaucracy. A traditional journey involves four moments: check-in, baggage clearance, access to the boarding area and boarding time.
At each of these points, the passenger must present a boarding pass and personal documents for the conference by the airport’s and airlines’ staff. This impacts on the time of the process, which can generate queues, and the number of personnel required for these operations.
CINQ’s Solution & Contribution
The solution offers the possibility of facial recognition registration as a document for the boarding journey and was developed by the client in partnership with CINQ. Upon check-in, on a self-service totem, the passenger performs his registration with facial recognition, generating a unique token for the entire journey. From this point on, the passenger’s face is his main document.
With the use of this solution, the entire baggage dispatch process, passing through checkpoints for access to the boarding areas and boarding gate, no longer require the presentation of any physical document.
With a high-quality camera that validates the passenger’s face, the passenger and his flight are automatically identified. The gates open according to permissions based on your ticket and scheduled flight.
To achieve this goal, we carried out extensive work on the optimization of UX (User Experience) for user registration and validation. Implementations compatible with CUSS (Common Use Self-Service) and CUTE (Common User Terminal) environments, specific to the air transport industry, and adaptations for local markets, such as China in this case.
As a result, the project received recognition as “Best Software Delivery of 2019” by the client company.
Tools & Technologies used
- Use of facial recognition as a document;
- Fewer documents required in the process;
- Check-in and boarding process optimization;
- Spent time reduction by the passenger inside the airport;
- Staff necessary reduction in both airports and airlines.